FlowMeta Privacy Policy

Last updated: October 23, 2026

1. Information We Collect

When you use FlowMeta, we may collect:

• Account information you provide directly, such as email address and business name
• Business account identifiers and profile data returned by Meta when you connect Instagram, Facebook, or WhatsApp
• Messages, conversation content, comment text, and contact records needed to power automations, inbox features, and analytics
• Operational data such as timestamps, delivery status, and webhook payload details needed to run and troubleshoot the service

For Facebook Messenger contacts, we use the Page-scoped display name and profile picture only to identify the conversation in the inbox. We do not request or retain gender, locale, time zone, or other demographic profile fields for this feature.

2. How We Use Your Information

• Process and deliver automated messages on your behalf
• Manage your contacts and conversation history
• Provide analytics on automation performance
• Maintain service reliability, security, and abuse prevention

3. Data Storage and Security

We store data needed to operate the product and transmit data over HTTPS in deployed environments. We do not sell your data. We share data only with service providers and platforms required to deliver the product, such as Meta's APIs, hosting providers, and infrastructure services.

4. Data Retention

We retain account and messaging data for as long as needed to operate your workspace, comply with legal obligations, and investigate abuse or support issues. When you disconnect a social account, we stop using that connection for new actions. You can also request deletion as described below.

5. Your Rights

• Access: You can review data available in the product dashboard.
• Disconnect: You can disconnect connected business channels from the product.
• Deletion request: You can request deletion of your data by removing the app from Meta where applicable or by contacting us using the details below.

6. Meta Platform Data

Our use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies, including the requirement to provide a data deletion request callback.

7. Data Deletion

To request deletion of your data, you can:

• Remove FlowMeta's access from your Meta app settings, which triggers our data deletion callback where supported
• Contact us at the email below and include your account email and business details

We will acknowledge deletion requests and provide a status page and confirmation code for callback-based requests. If we can match the request to a user record in our systems, deletion is initiated promptly and the request status is updated on the status page.

8. Cookies

Required cookies keep sign-in and login security working. Optional cookies stay off until you choose:

• Analytics: Google Analytics on public pages.
• Marketing: Meta Pixel for ads and signup or contact conversions.
• Session recording: Microsoft Clarity on the public website only, not inside the signed-in product.
• Live chat: Tawk.to, only if you allow the chat cookie. Until then a preview is shown and the live widget is not loaded.

The full list, why each is used, and how to change your choice is in the Privacy Policy.

9. Contact

For privacy inquiries, contact: support@squadkin.com