How do I use Live Inbox?
Use Live Inbox to read Instagram and WhatsApp conversations, switch Inbox vs Queue, and manage open or closed threads.
Live Inbox is where you read and manually handle Instagram and WhatsApp conversations alongside automations.
Before you start
- At least one channel connected in Channels (Instagram and/or WhatsApp)
Open Live Inbox
In the sidebar, open Live Inbox.
Choose Inbox or Queue
Use Inbox for conversations you are handling; use Queue for items waiting to be claimed when queue is in use.
Filter status
Switch Open / Closed / All to find the right threads.
Open a conversation
Select a thread to read history, including automation and Follow-gate confirmation events when present.
Limitations
- Messaging windows and rate limits can block sends — see Why can’t I send a reply in Live Inbox?
- Team assignment features may exist without sidebar Team discovery depending on your workspace setup.
Still stuck?
For manual replies, see How to Reply Manually in Live Inbox. Contact Support
Need more help? Contact Support or return to Documentation.