Type the greeting in the thread
Open the chat and send the WhatsApp Welcome Message you would have typed. Nothing goes out until you press send.
WhatsApp messaging
A WhatsApp Welcome Message for the chat they just opened
You type that first line in Live Inbox today. A WhatsApp Automated Greeting Message, sent by a saved rule, is not in the menu yet.
Free to use · Meta login · No WhatsApp password
The job
What people mean by a WhatsApp Welcome Message
A WhatsApp Welcome Message usually confirms you saw them, then points them to the next step. It is not a message to people who have not written.
Personalized WhatsApp Messages are lines written for that person. An agent can type a name or a detail they already know. CommentLink does not fill in an order, a product, or an account field for you.
Three jobs
A greeting, a personal line, and a saved rule
A WhatsApp Automated Greeting Message is only the saved first line. It is not a keyword reply, and it is not a list send.
Write it for that person
Personalized WhatsApp Messages here mean the words you choose for that thread. There is no token that inserts a name, an order, or a product.
A saved first line is a later step
A WhatsApp Automated Greeting Message would go out only the first time that person writes, and only after you save the line and turn it on. That screen is not in the workspace yet.
Freeform replies have a time limit
After they message you, a customer care window, commonly 24 hours, is when freeform text usually works. Outside it, Meta expects approved WhatsApp Message Templates. A WhatsApp Automated Greeting Message cannot skip that rule.
Sequence
From their first message to your line
Personalized WhatsApp Messages still start when that person writes. A file of phone numbers does not open the chat.
- 1
Connect the number
Use Channels and Meta’s signup. Confirm the number shows as connected.
- 2
Wait for them to write
The thread starts when that person messages the number.
- 3
Send the line you typed
Reply in the open thread during the customer care window. Nothing sends itself.
- 4
Use a template only when Meta requires one
When that window has closed, approved WhatsApp Message Templates are what Meta allows. CommentLink does not approve them.
Limits
What this greeting will not do
Personalized WhatsApp Messages are not a blast, and they are not a promise of replies or sales.
You still answer by hand in Live Inbox.
Not included
- A greeting to people who never wrote
- A name, order, or product filled in for you
- A saved greeting that sends itself today
- A send to a bought or scraped list
- Guaranteed reads, replies, or sales
What you can do
- Connect the number through Meta in Channels
- A first line you type and send yourself
- A detail you already know, written by hand
- Freeform text while their window is open
- Meta bills conversation fees to your own WhatsApp account
FAQ
Frequently Asked Questions
No. You send it from the thread. The saved first-line rule is not in the menu yet.
No. You type the name if you want it in the line. There is no order or product field to fill.
No. After the limited time that follows their message, Meta requires an approved template.
Meta bills your WhatsApp account. CommentLink does not add a credit pack for those fees.
No. They message the number first.
Keep reading
Related guides
Start with the number customers already message
CommentLink is free to use, with no card and no DM credit pack. Meta may still bill your WhatsApp account. A saved greeting is not in the menu yet.