How do Story reply automations work?
Story reply automations fire when someone replies to your live Instagram Story that has a linked CommentLink automation.
When a viewer replies to your Instagram Story, Meta notifies CommentLink. If that story is linked and active, CommentLink runs your triggers and sends the configured DM / public reply behavior.
- You fetch and link a live story on Stories
- Someone sends a Story reply
- Keywords / All Comments-style rules on the story automation decide whether it matches
- CommentLink sends the configured messages (and optional Follow-Gated DM / Email Collector)
Limitations
- Stories expire — expired/unlinked stories stop receiving new automation runs
- Unsupported story types never appear for linking (see Story types not supported)
Still stuck?
To create the link, see How to Create a Story Automation. Contact Support
Need more help? Contact Support or return to Documentation.