How do I connect WhatsApp?
Connect WhatsApp Business to CommentLink from Channels via Meta Embedded Signup for inbox messaging.
WhatsApp connects in Channels so you can use WhatsApp conversations in Live Inbox. Instagram comment automations do not require WhatsApp.
Before you start
- A WhatsApp Business / WABA you control
- Permission to complete Meta Embedded Signup for that number
Open Channels
In the sidebar, open Channels.
Start WhatsApp connect
Choose the WhatsApp connect / Embedded Signup path (or the advanced/manual token option if your workspace uses it).
Finish Meta signup
Complete Meta’s Embedded Signup for your business number. Return to CommentLink and confirm WhatsApp shows connected.
Check status
Review registration and webhook subscribe status on Channels. Messaging works best when both are successful.
Limitations
- Meta conversation fees are billed to your WABA, not as a separate CommentLink “message pack.”
- Outside the customer care window, WhatsApp usually requires approved Message Templates (not Instagram Automation Templates).
Still stuck?
If WhatsApp connects but does not send, review WhatsApp Messaging Restrictions or contact support. Contact Support
Need more help? Contact Support or return to Documentation.