How do Instagram and WhatsApp work together?
Instagram and WhatsApp share Live Inbox in CommentLink while remaining separate Meta channels with their own connection and messaging rules.
Instagram and WhatsApp are separate Meta connections in Channels, but conversations from both can appear in Live Inbox for manual replies.
- Connect Instagram for Posts & Reels / Stories automations
- Connect WhatsApp Business for WhatsApp messaging readiness
- Use Live Inbox to read and reply across channels
- Each channel keeps its own Meta rules (Instagram messaging windows vs WhatsApp 24h window / Message Templates)
Still stuck?
Start with How to Use Live Inbox after both channels are connected. Contact Support
Need more help? Contact Support or return to Documentation.